Shipping policy

Shipping Policy for Nolia Skin

At Nolia Skin, we are committed to delivering your favorite skincare products promptly and securely. Below you’ll find our shipping policy, including processing times, shipping options, and general information.

Processing Time

  • Orders are processed Monday through Friday, excluding holidays.
  • Please allow 1–3 business days for order processing.
  • Once your order is processed and shipped, you will receive a confirmation email with tracking information.

Shipping Options and Delivery Times

We only offer Standard Shipping:

Standard Shipping:

    • Estimated delivery time: 5–7 business days.
    • A flat fee of 120.00 ZAR for orders locally (Cape Town)
    • A flat fee of 140.00 ZAR for orders Nationally, Johannesburg. Please note prices may change without notice.

International Shipping

  • We unfortunately don't ship internationally; however special arrangement can be made.
  • International customers are responsible for any customs fees, taxes, or import duties required by their country.

Order Tracking

  • Once your order has shipped, you will receive an email with tracking details.
  • You can also log into your Nolia Skin account to check the status of your order.

Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted areas.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact our Customer Support team at info@noliaskincare.com within 7 days of the expected delivery date.
  • We will work with the carrier to resolve the issue promptly.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

  • Email: info@noliaskincare.com
  • Phone: 0606 130156
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Your Time Zone)

Thank you for choosing Nolia Skin! We’re here to ensure your shopping experience is seamless and satisfying.